Dennis Lyons

Manilow Suites (2017 – 2020)

• Increased client retention 48% and return customer rate 65% raising revenues by over $1.2M year over year

• Developed relationships with 65 new clients and typically exceeded sales goals by 35% 

• Raised open rate for over 15 email marketing campaigns 35% 

• Closed average of 3 sales per day helping out sale team when needed drafting custom sales presentations for each inquiry, seeing the process through from start to finish 

• Managed 5-10 project timelines weekly utilizing Slack, with input from Sr. Management & operations 

• Monitored general email inquiries writing out 25-75 proposals and quotes weekly 

• Tracked & analyzed customer feedback in the form of 25-150 exit surveys per week 

• WordPress website modifications including adding 5 unique pages, blog posts, and 25 property profiles 

• Formed partnerships with local vendors cross promoting goods and services to our respective clientele valued in excess of $15,000 

Social Scene (2016 – 2017)

• Managed five teams across the US to plan events, & track all feedback and communications with Hubspot 

• Received & responded to average 100 customer service inquiries daily by phone & email in a timely manner